Abuse

Report abuse

To report spam, phishing, malware or other abuse coming from a website or server hosted with HostLelo, open a support ticket. Give the domain, address or IP involved, when it happened with the time zone, and your evidence, such as full email headers. Abuse breaks section 9 of our Terms of Service.

Open a support ticketRead the acceptable use rules

Reporting

What to report, and what to send

  • What to report

    • Spam or unsolicited bulk email
    • Phishing, fraud or impersonation
    • Malware
    • Attacks on other systems
    • Content that infringes intellectual property

  • What to send

    • The domain, URL or IP address involved
    • When it happened, with the time zone
    • Your evidence: full email headers for spam, the URL for phishing, log lines for attacks
    • How to reach you

Our rules

The acceptable use rules

Section 9 of our Terms of Service lists what our services may not be used for, from spam and malware to phishing and content that infringes intellectual property. It says: “Where we identify a breach of this section, we may suspend or terminate the service immediately and without notice.”

Not sure where a site is hosted? Look up its addresses with our DNS check and its registrar’s abuse contact with our WHOIS lookup.

FAQ

Questions about abuse reports

Look up where its domain points with our DNS check, and send us the addresses it shows. You do not need to be sure they are ours first.

Where we identify a breach of section 9 of our Terms, we may suspend or terminate the service immediately and without notice, as the Terms say.

No: report it as a vulnerability on our security page.

Report

Report abuse to our engineers

Open a support ticket with the address involved, the times and your evidence.

Open a support ticket