FAQ
The questions hosts usually dodge.
No asterisks. If the honest answer is “it depends,” we say so — the same answers are on every product page, collected here in one place.
No. Your plan renews at the price you signed up at, for the same billing cycle. We don’t run teaser pricing that jumps after the first term. The specifics are in our Terms of Service.
A 99.9% uptime SLA, the figure we contractually commit to in our Terms, not an inflated marketing number. Read it in the Terms of Service.
We don’t guarantee a response time, because it depends on the issue. Live chat and WhatsApp reach real people, and normal queries are usually answered in about 10–15 minutes (limited on Sundays). Urgent problems are prioritised.
Yes, our engineers can help move your sites from your current host. Talk to us about what you run before you order; migration work is non-refundable under our Terms of Service.
Shared hosting comes with a 30-day money-back guarantee. The exact terms per product are documented in the Refund Policy.
Cloud VPS runs in 9 regions: US West, US Central and US East, the UK, Germany, India, Singapore, Japan and Australia, with the same AMD EPYC plans in each. UAE hosting runs from Dubai.
You can run them today on a Cloud VPS with root access. One-click templates for Claude Code, n8n, Ollama + Open WebUI and MCP servers are launching. For early access, talk to an engineer.
Start today. Pay the same price every year.
NVMe storage, real engineers, and a price that never moves.
- Free SSL, forever
- 30-day money-back on shared
- 99.9% uptime SLA