FAQ
The questions hosts usually dodge.
No asterisks. If the honest answer is “it depends,” we say so — the same answers are on every product page, collected here in one place.
No teaser rates: your plan renews at the same price you signed up at, for the same billing cycle. Any change needs 30 days’ notice. It applies from your next renewal, never mid-term. The specifics are in our Terms of Service.
Our Terms of Service (§8, Service level agreement) set a 99.9% uptime target, excluding scheduled maintenance, force majeure, client-side issues and the other cases listed there — not an inflated marketing number. Read it in the Terms of Service.
We don’t guarantee a response time, because it depends on the issue. Live chat reach real people, and normal queries are usually answered in about 10–15 minutes (limited on Sundays). Urgent problems are prioritised.
Yes, for free: our team moves your websites, databases and email from cPanel and other common hosts. You share access on a secure page in your HostLelo account, never by email, and usually change your DNS at the end. See how free migration works.
Shared hosting comes with a 30-day money-back guarantee. The exact terms per product are documented in the Refund Policy.
Yes for Python when Setup Python App is available in cPanel. The versions offered depend on the server; for a new app, choose a Python release that still receives upstream security fixes (3.11 or newer as of November 2026). Do not start a new app on Python 2.7 or 3.7, even if an older server still lists them. Node.js apps still need a Cloud VPS with root access. See Cloud VPS plans.
Yes. Point any .ae domain at your hosting with our DNS, or message us and we’ll help you register one alongside your plan — with local support in Dubai. To get started, contact us.
Cloud VPS runs in 9 regions: US West, US Central and US East, the UK, Germany, India, Singapore, Japan and Australia, with the same AMD EPYC plans in each. UAE hosting runs from Dubai.
You can run them today on a Cloud VPS with root access. One-click apps for OpenClaw, Hermes Agent, Claude Code, Ollama + Open WebUI and n8n on your own server are launching. For early access, talk to an engineer.
Start today. No teaser renewal jump.
NVMe storage, real engineers, and the same renewal price — with 30 days' notice before any change.
- Free SSL on shared hosting
- 30-day money-back on shared
- 99.9% uptime target