Appian consulting

Appian consulting built around your process

Consulting, implementation and support across Appian: workflow automation, AI-driven decisioning, intelligent document processing and enterprise integration.

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Services

Our Appian consulting services

Consulting, build, automation and support across the Appian platform

  • Appian consulting

    We map your business processes to Appian and tell you honestly where the platform fits and where it does not.

    Technologies

    • Process Discovery
    • Solution Design
    • Platform Assessment

    Key features

    • Requirement analysis
    • Architecture design
    • Platform fit review
    • Roadmap planning

  • Appian implementation

    End-to-end build of Appian applications, from data model and interfaces through to deployment.

    Technologies

    • SAIL
    • Records
    • Sites
    • Data Fabric

    Key features

    • SAIL interface build
    • Record & data modelling
    • Site configuration
    • Deployment setup

  • Process automation

    Design and build of Appian process models that automate the work people currently do by hand.

    Technologies

    • Process Models
    • BPM
    • Task Management
    • SLAs

    Key features

    • Process modelling
    • Task routing
    • Escalation rules
    • Process monitoring

  • AI Skills & GenAI

    Appian AI Skills and GenAI wired into process models, so decisions, classification and content generation happen inside the workflow rather than beside it.

    Technologies

    • Appian AI Skills
    • GenAI
    • Prompt Builder
    • Knowledge Bases
    • RAG

    Key features

    • AI-driven decisioning
    • Email & doc classification
    • Prediction models
    • Prompt design

  • AI agents & Agent Studio

    Autonomous agents built in Appian Agent Studio that carry out multi-step work and hand off to a person when the case needs judgement.

    Technologies

    • Agent Studio
    • AI Agents
    • Autonomous Workflows
    • Tool Calling

    Key features

    • Agent design & guardrails
    • Multi-step task execution
    • Human-in-the-loop handoff
    • Agent monitoring

  • MCP server integration

    Model Context Protocol servers connected to Appian, so agents and AI skills can reach your tools and data through a governed interface.

    Technologies

    • MCP Server
    • MCP Clients
    • Tool Registry
    • Secure Context

    Key features

    • MCP server setup
    • Tool exposure to agents
    • Context governance
    • Access control

  • Intelligent document processing

    Extract, classify and route document data automatically instead of keying it in.

    Technologies

    • Appian IDP
    • Doc Center
    • Doc Extraction
    • Doc Classification
    • OCR

    Key features

    • Data extraction
    • Auto-classification
    • Reconciliation & validation
    • Exception handling

  • Enterprise integration

    Connect Appian to the systems you already run, over REST, SQL and the platform's own connectors.

    Technologies

    • REST APIs
    • SQL
    • Web Services
    • Connected Systems
    • Data Fabric

    Key features

    • REST & SOAP integration
    • Database connectivity
    • Third-party connectors
    • Data sync

  • Migration & modernisation

    Move legacy workflows and older Appian versions onto current, supported patterns.

    Technologies

    • Version Upgrades
    • Legacy Migration
    • Refactoring

    Key features

    • Version upgrades
    • Legacy workflow migration
    • Code refactoring
    • Regression testing

  • Support & managed services

    Ongoing maintenance, enhancements and issue resolution for applications already in production.

    Technologies

    • Monitoring
    • Enhancements
    • Bug Fixes

    Key features

    • Production support
    • Feature enhancements
    • Performance tuning
    • Version maintenance

Portfolio

Appian projects we have built

Three enterprise systems, described by industry rather than client name

  • Product life-cycle management

    Pharmaceutical

    A pharmaceutical product lifecycle system that orchestrates regulatory workflows, multi-regional compliance and cross-functional collaboration, from initial research through manufacturing, distribution and post-market surveillance.

    Scope
    Research to post-market
    Compliance
    Rules per region

    Key solutions

    • Modular workflow system with reusable sub-processes and parallel execution
    • Configurable rule engine for region-specific compliance
    • Real-time dependency tracking with automated impact assessment
    • Event-driven architecture for multi-site coordination

    Technologies

    • Appian
    • MariaDB
    • Smart Services
    • Web APIs

  • Document management system

    Enterprise security

    An enterprise document management solution with a multi-layered security architecture, letting an organisation centralise and secure documents across every department and service with role-based access, version management and intelligent categorisation.

    Search
    Full-text, via Elasticsearch
    Access
    Service, team and user levels

    Key solutions

    • Three-tier security model: service, team and user-level permissions
    • Amazon S3 with server-side encryption and lifecycle policies
    • Chunked upload with resumable transfer support
    • Elasticsearch integration for fast full-text search

    Technologies

    • Appian
    • MariaDB
    • Amazon S3
    • Elasticsearch

  • Vendor portal

    Healthcare

    A vendor management platform that streamlines the supply chain between pharmaceutical suppliers and healthcare providers, with real-time catalog management, order processing and automated notifications.

    Sync
    Real-time catalog and orders
    Integration
    Legacy healthcare systems

    Key solutions

    • WebSocket-based real-time sync with PostgreSQL triggers
    • Dynamic workflow engine adaptable to each provider's requirements
    • API layer with fallback mechanisms for legacy system integration
    • Query optimisation and connection pooling for concurrent load

    Technologies

    • Appian
    • JavaScript
    • PostgreSQL
    • REST APIs

Process

Our Appian engagement process

The same six steps we run on every software engagement, applied to Appian

  1. Step 1:Discovery & process mapping

    We walk the process with the people who run it, then say plainly whether Appian is the right fit.

  2. Step 2:Solution design

    Data model, interfaces and process models designed before anything gets built.

  3. Step 3:Build in sprints

    Two-week sprints with something reviewable at the end of each, so direction changes early instead of late.

  4. Step 4:Integration & testing

    Connect the systems the process depends on, then test the workflow end to end, including the failure paths.

  5. Step 5:Deployment

    Release to production with monitoring in place and a rollback that has actually been rehearsed.

  6. Step 6:Support & iteration

    Ongoing maintenance and enhancements once real users are in the system and the real edge cases appear.

Why us

Why work with us on Appian

What we can actually stand behind, and nothing we cannot

  • 5+ Appian developers

    An Appian team, not generalist developers picking up the platform for one project.

  • 5+ years in Appian consulting

    Long enough to have seen where the platform genuinely fits, and where a different tool is the honest answer.

  • Real engineers on support

    Live chat & WhatsApp (limited on Sundays). Urgent issues prioritised; normal queries usually answered in ~10–⁠15 minutes.

  • Three registered entities

    Hostlelo LTD (UK), Hostlelo Information Technology LLC (UAE) and Hostlelo Digital Private Limited (India): real, registered companies you can contract with.

  • 99.9% uptime target on hosting

    If we host what we build for you, the platform sits on the same 99.9% uptime target our Terms (§8) set.

  • Pricing that does not move

    The rate quoted is the rate charged. No introductory discount that resets once you are committed.

FAQ

Appian consulting, answered straight

Including the questions where the honest answer is “it depends”

Five or more Appian developers, with over five years of Appian consulting experience behind them. We are a focused team rather than a large agency, which is worth knowing up front: it means direct access to the people building your application, and it means we scope work to what that team can genuinely deliver.

Sometimes it is not, and we will say so. Appian earns its licence cost on processes with real workflow, approvals, audit requirements and system integration. For a simple form or a static internal tool, a lighter build is usually the better answer. The discovery phase exists to reach that conclusion before you have spent a budget.

Yes. We take on version upgrades, migration of legacy workflows onto current patterns, refactoring, and ongoing support for applications already in production. We start by reading what is there before proposing changes to it.

Appian AI Skills for document and email classification, extraction and prediction; GenAI inside process models with prompt design and knowledge bases; AI agents built in Agent Studio for multi-step work with a human handoff; MCP server integration so agents reach your tools through a governed interface; and Doc Center for intelligent document processing. These are capabilities of the platform we build with, applied to your workflows.

It depends on scope, and we quote per engagement rather than publishing a rate card that would not survive contact with a real requirement. What we do commit to is that the rate quoted is the rate charged, with no introductory pricing that resets later. Appian platform licensing is separate and paid to Appian directly.

There is no guaranteed response SLA, and we would rather say that than publish a number we cannot hold to on every issue. Live chat and WhatsApp reach real engineers, urgent issues are prioritised over routine ones, and normal queries are usually answered in about 10 to 15 minutes. Availability is limited on Sundays.

The Appian projects on this page were built in pharmaceuticals, enterprise security and healthcare. Appian itself is industry-agnostic; what matters more is whether your process has the workflow and integration complexity the platform is built for.

Yes, on the same infrastructure as the rest of our platform: NVMe storage, with AMD EPYC Cloud VPS in 9 regions plus Dubai, and the 99.9% uptime target written into our Terms of Service. Appian Cloud deployments stay with Appian; anything we host alongside it sits on ours.

Get started

Tell us the process and we will tell you if Appian fits

A short conversation is usually enough to know whether the platform earns its place on your problem. If it does not, we will say so before you spend a budget finding out.

Contact the team
  • 5+ Appian developers
  • 5+ years Appian consulting
  • Real engineers on support
  • The rate quoted is the rate charged